Alimac has achieved the ISO 9001 certification. nnThe ISO 9001 certification is based on quality management principles that centre on a strong customer focus, the process approach, and continuous improvement and review.nnOur quality systems are well documented and executed, ensuring that our incoming products conform to customer specifications.
The seven quality management principles are:
• QMP 1 – Customer focus
• QMP 2 – Leadership
• QMP 3 – Engagement of people
• QMP 4 – Process approach
• QMP 5 – Improvement
• QMP 6 – Evidence-based decision making
• QMP 7 – Relationship management
Principle 1 – Customer focus
Organizations depend on their customers and should therefore understand current and future customer needs, meet customer requirements and strive to exceed customer expectations.
Principle 2 – Leadership
Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives.
Principle 3 – Engagement of people
People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.
Principle 4 – Process approach
A desired result is achieved more efficiently when activities and related resources are managed as a process.
Principle 5 – Improvement
Improvement of the organization's overall performance should be a permanent objective of the organization.
Principle 6 – Evidence-based decision making
Effective decisions are based on the analysis of data and information.
Principle 7 – Relationship management
An organization and its external providers (suppliers, contractors, service providers, etc.) are interdependent and a mutually beneficial relationship enhances the ability of both to create value.